Telecom Recovery Audits

Telecom Expense Management, Telecommunications Training, Telecommunication Consultant

Telecom billing errors are increasing every year. CFO magazine reported (based on research by Aberdeen) that telecom service expenses are in error at a staggering 7% to 12% of spend; a figure resulting in $8 Billion dollars a year in lost profits for Fortune 500 companies alone. Another study from Gartner found that 85% of telecom invoices having billing errors. Many organizations make an effort to locate errors in their telecom bills, but as shown in the Telecom Refunds and Recovery table to the left it is a tedious and time-consuming task.

Telecom Refunds and Recovery
•	Analyzing telecom bills
•	Researching Customer Service Records (CSRs)
•	Reviewing services at site,
•	Contracts checked for compliance
•	Documenting all possible claims, refunds, and recoveries
•	Filing disputes
•	Obtaining recovery

Negotiating the refund of overcharges with telecom vendors is an often frustrating and drawn out process. Very few telecom employees are expected to have the knowledge of the thousands of USOCS and Class of Service types that make up the telecom billing charges. They may not have the knowledge or training to determine if accurately applied Federal, State and Local surcharges and taxes have been billed, thereby reducing your possible refunds. They also will probably not have the knowledge to analyze and compare hundreds of different billing formats, billing codes and different rating plans, as applied by the carriers.

All types of companies, State and Federal Government agencies are opting to contract with a reputable auditing and telecom expense management (TEM) company to review telecom bills and file claims for recovery of overcharges. This enables their employees to focus on the job they were hired to do It is almost always more profitable to turn the task over to a competent and trustworthy auditing firm with the expertise and ability to get the job done and enable the company to realize substantial savings.

Auditel uses over 16 years telecom experience and expertise to:

Telecom Refunds and Recovery
•	Correct inaccurate telecom invoices
•	Identify inadvertent overpayments
•	Recover credits and refunds from service providers
•	where documented overpayment has occurred.

This documentation is provided to clients with the identified refunds or recovery. Auditel processes claims and follows the disputes to completion for refunds and recoveries with all service providers.

Our Telecom Expense Management and auditing process is very comprehensive using propriety analytical tools and manual audit techniques. It produces more detailed and accurate savings compared to OCR software used by many other TEM companies. We investigate all telecom expenses on local phone, long distance, data, frame relay,

Internet, and cell phones as well as potential inefficiencies within a client’s phone services and network design. Based on our detailed research, we provide extensive reports, audit findings and give our recommendations to obtain refunds, recoveries and forward savings to ensure enterprise-wide efficiency, optimum utilization, accuracy and consistency.

As part of Auditel’s extensive process of telecom audit recovery (GSA Schedule 520-9) and analysis, we identify many items which will produce large future savings. We also capture items and services where refunds and recoveries don’t apply. We identify these monthly recurring charges found within your telecom bills and with approval from the client this produces substantial monthly bill reductions.

Historically Auditel has produced savings of 25 % to 45 % of client’s annual telecom expenses. Over the years we have achieved $ 110 Million in pro forma savings for some of our regular clients. Based on success of our telecom expense management process, many clients have engaged us several times over the years at regular intervals. Interestingly, due to the dynamic and constantly changing environment of telecom services there are saving opportunities every time. Please see some of our client testimonials (http://www.auditelinc.com/Auditel_Client_Interviews.aspx)

We evaluate all carriers

•	Voice and Data circuits
•	Analog and digital lines
•	PRIs
•	Wired and Wireless (Cellular) devices
•	All types of usage
•	Any associated charges
•	Non recurring and recurring fees
•	Valid and non-valid surcharges
•	Valid and non-valid taxes